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Why You Should Have an Employee Manual

An employee manual provides a consistent set of rules and regulations for governing the working conditions, behavior and activities of practice personnel. This is done through effective practice policies. It also tells employees what to do as a general s... Read >

Why You Need Office Policy

In order to function most effectively as a team, agreements must be formed and followed for smooth, efficient coordination and cooperation in any office environment. Office policies set up these agreements. As long as employees are informed of the rules g... Read >

How to Be a More Successful Employee

Silkin Management Group delivers practice management training and consulting to private health care practices throughout the United States and Canada. Our clients often come to us wanting help in dealing with employees. The article below is something we h... Read >

Practice Leadership

It is very important for the owner of a practice to provide active and visible leadership through creating and maintaining excellent communication with his/her staff. Here are some key points that will help any practice owner in his leadership role. ... Read >

Guidelines for Extending Credit to Patients

It’s a known fact that all patients aren’t always covered in full or in part by insurance. And, of course, if you are a veterinarian, few of your clients are covered by insurance. Although there are “care-credit” companies today that, for a fee, will ta... Read >

Patient Policy on Accepting Insurance Assignment

Silkin Management Group has published many articles on successful collection procedures for a health care office. A key procedural point we have always emphasized to be part of any good collection system is having an effective patient policy for acceptin... Read >

MAKING FINANCIAL ARRANGEMENTS WITH PATIENTS

How financial arrangement are made with your patients is a very important part of actually being able to deliver the treatment plan/s you are recommending and the future production and income of your office. It is the responsibility of the Accounts Man... Read >